Privacy Policy — Craps Pakistan Data Protection & Player Privacy

Craps-bangla.com (referred to throughout this policy as "craps", "we", "us", or "our") is an online gaming and sports betting platform built specifically for Pakistani players. We operate the craps website, including all betting products, casino games, live cricket score features, and player account functions available at craps-bangla.com.

This Privacy Policy explains how craps collects, uses, stores, and protects the personal information of everyone who registers an account or visits the craps website. It applies to all craps users regardless of which product or section of the platform they use — whether that is cricket betting, PSL markets, Teen Patti tables, jackpot slots, Ludo tournaments, virtual sports, or the live cricket score tracker.

By registering an account on craps, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register an account or use the craps platform.

Craps collects the minimum personal information necessary to operate a safe, verified gaming platform for Pakistani players. We do not collect data we do not need, and we do not ask for information that serves no legitimate platform purpose. Here is a clear breakdown of what we collect and why.

Craps does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data beyond what is strictly required for identity verification under our KYC obligations.

Everything craps does with your personal data has a specific, legitimate purpose. We do not process data speculatively or for purposes we have not identified. The following list covers every use craps makes of player data collected from Pakistani accounts.

• Account management: Your registration data is used to create and maintain your craps account, verify your identity, and manage your login credentials securely.
• Payment processing: Your financial data is used to process PKR deposits and withdrawals through your chosen payment method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card. Craps does not store full payment card numbers.
• Platform security: Device and IP data, combined with gameplay behaviour patterns, are used by craps security systems to detect fraud, prevent account takeovers, identify bot activity, and protect all players on the platform.
• Responsible gaming: Your gameplay data — session lengths, betting frequency, win/loss patterns — is monitored by our responsible gaming systems to identify players who may need support. This is done automatically and in accordance with our Responsible Gaming policy.
• Customer support: Communication data from your support interactions is used to resolve your queries, track complaint history, and improve the quality of craps customer service over time.
• Legal compliance: Craps is required by law to retain certain financial transaction records and identity verification data. These retention obligations exist regardless of your account status and are described further in Section 8.
• Platform improvements: Aggregated, anonymised analytics data — from which individual players cannot be identified — is used to understand how Pakistani users interact with the craps platform and to guide future development decisions.
• Communications: Craps may send you transactional messages (deposit confirmations, withdrawal notifications, security alerts) and promotional messages about craps offers. You can opt out of promotional communications at any time from your account settings or by contacting support.

Craps processes your personal data on one or more of the following legal grounds, depending on the specific type of processing involved:

• Contractual necessity: Processing your registration data, financial data, and gameplay data is necessary for craps to fulfil the platform contract with you — i.e., to operate your account, process bets, and pay out winnings.
• Legal obligation: Identity verification data and financial transaction records are processed to comply with anti-money-laundering laws, KYC regulations, and data retention requirements applicable to online gaming platforms.
• Legitimate interests: Security monitoring, fraud detection, platform analytics, and responsible gaming monitoring are carried out on the basis of craps' legitimate interest in maintaining a safe, fair, and legally compliant platform. These activities also directly benefit all players by protecting the integrity of the craps environment.
• Consent: Promotional communications and non-essential cookie use are based on your consent. You can withdraw consent at any time without affecting your craps account status.

Craps does not sell, rent, or trade your personal data to any third party for any commercial purpose. Full stop. The only circumstances in which craps shares your data with external parties are listed below, and in every case there is a specific, necessary reason for the sharing.

• Payment processors: Transaction data is shared with Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks, and Visa/Mastercard processing partners solely to execute your PKR deposits and withdrawals. These processors are bound by their own security standards and do not receive your full account data.
• Identity verification services: Where CNIC or passport verification is required, your identity documents may be passed to a licensed KYC verification service. This service is contractually prohibited from using your data for any purpose other than verification.
• Technology service providers: Craps uses trusted infrastructure and software providers to operate the platform — cloud hosting, security monitoring, email delivery, and similar services. These providers access only the data necessary to deliver their specific service and are bound by data processing agreements with craps.
• Regulatory and law enforcement authorities: If required by a valid legal order, court instruction, or regulatory request, craps will disclose data to the relevant authority. We will, where legally permitted, notify affected players of such disclosures.
• Business transfers: In the event of a merger, acquisition, or sale of the craps platform or a substantial part of its assets, player data may be transferred to the acquiring entity. Players will be informed of any such transfer and their rights will be protected.

Craps uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help the craps platform remember your preferences, keep you logged in between visits, and understand how players navigate the site. Here is what craps uses and why.

• Essential cookies: These are required for the craps platform to function. They maintain your login session, store your language preference, and enable the secure payment process. You cannot opt out of essential cookies without disabling your browser's cookie function entirely, which would prevent you from using craps.
• Analytics cookies: Craps uses anonymised analytics tools to understand aggregate traffic patterns — which pages are most visited, how long sessions last, which devices are commonly used. This data cannot identify individual players and is used only to improve the platform. You may opt out of analytics cookies via the cookie settings in your craps account.
• Preference cookies: These remember your craps settings between sessions, such as your preferred odds format, display preferences, and live score notification settings.
• Marketing cookies: Craps may use session-based cookies to track whether you arrived at the platform through a specific promotion or affiliate link, solely for the purpose of crediting the correct welcome bonus to your account. These cookies do not track you across third-party websites.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the craps platform.

Craps takes the security of your personal data seriously. We have implemented technical and organisational measures designed to protect your data against accidental loss, unauthorised access, misuse, alteration, or disclosure. The following security measures are in place across the craps platform.

• Encryption at rest and in transit: All personal and financial data stored on craps servers is encrypted using AES-256. All data transmitted between your device and the craps platform is protected by TLS 1.2 or higher encryption.
• Payment security: The craps payment infrastructure is PCI-DSS compliant. Full card numbers are never stored by craps — payment data is tokenised and processed exclusively by our certified payment gateway partners.
• Access controls: Access to craps player data within the organisation is strictly limited. Staff access to personal data follows a least-privilege model — employees can only access the data categories their specific role requires.
• Security monitoring: The craps platform is monitored 24/7 by automated security systems that detect and respond to unusual access patterns, login anomalies, and potential breaches in real time.
• Regular security reviews: Craps conducts periodic security audits and penetration testing to identify and address vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. If you believe your craps account has been compromised, please contact us at support@craps-bangla.com immediately and we will take urgent action to secure your account and investigate the incident.

Craps retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply to different categories of craps player data.

• Account and registration data: Retained for the lifetime of your craps account, plus five years following account closure. This retention period exists to comply with anti-money-laundering record-keeping requirements.
• Financial transaction records: PKR transaction histories are retained for a minimum of seven years following the relevant transaction, as required by financial record-keeping regulations applicable to gaming platforms.
• Identity verification documents: CNIC and passport copies are retained for five years following your most recent verification. After this period, copies are securely deleted.
• Gameplay records: Your individual bet and gameplay history on craps is retained for three years following the relevant activity. Aggregated, anonymised gameplay statistics may be retained indefinitely for platform analytics purposes.
• Support communications: Email and chat transcripts are retained for two years following the resolution of the relevant support case.
• Cookie data: Analytics cookie data is aggregated and anonymised within 26 months of collection. Session cookies are deleted when you close your browser.

As a craps player, you have the following rights with respect to your personal data. These rights apply regardless of whether your craps account is currently active.

To exercise any of these rights, contact craps at support@craps-bangla.com with the subject line "Data Rights Request". Include your registered phone number and the specific right you wish to exercise. We will acknowledge your request within two business days.

The craps platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18 years of age. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to craps, please contact us immediately at support@craps-bangla.com. We will investigate promptly and delete any data collected from minors, along with closing any underage account identified.

Our registration process includes date of birth verification and, where required, identity document checks to confirm that users meet the minimum age requirement. Craps takes underage gambling prevention seriously and implements additional monitoring to identify accounts where age misrepresentation is suspected.

Craps may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the products and features available on the craps platform. When we make material changes — those that meaningfully affect your rights or how your data is used — we will notify registered craps players via the mobile number or email address on their account at least 14 days before the changes take effect.

Minor updates, such as corrections to wording, clarifications of existing practices, or additions that expand your rights, may be made without prior notice and will be reflected immediately by an updated "last updated" date at the top of this page. We encourage you to review the craps Privacy Policy periodically to stay informed about how we handle your personal information.

Your continued use of the craps platform following the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not accept the updated policy, you should stop using the craps platform and request account closure.

For any privacy-related questions, data rights requests, or concerns about how craps handles your personal information, please contact our dedicated privacy team through the following channels:

• Email: support@craps-bangla.com — use subject line "Privacy" for faster routing
• Live Chat: Available 24/7 on craps-bangla.com — for urgent data security concerns, use live chat for the fastest response
• Languages: Privacy inquiries handled in English and Urdu

We aim to respond to all privacy-related contacts within two business days and to resolve straightforward data rights requests within five business days. Complex requests — such as full data exports or erasure requests requiring cross-system searches — may take up to 30 days, and we will keep you updated throughout.